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Q: How do I register to
use the site? |
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A: You
must have a current Deanston trade account number to register on our site.
Click on the Login/Account switch at the top of the page and then click the
green switch on the left to register. You will be asked to type in your
Deanston account number and please take care when entering this number that
the third character is a zero and not the letter O. You will then be asked
to provide a current e-mail address and password, no other personal
information will be requested. If you cannot get the site to accept your
account number there is a possibility that if your account was opened very
recently it may not yet have been activated for the website. Please contact
our office if you think this may be the problem and we will allow web access
within a few minutes. |
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Q: Do I have to log in
each time I visit the site? |
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A: No,
not unless you want to. Once you have logged in you can go to the
Account/Login page and click on Change Registered Details and make sure that
you check the box: Save your details for automatic login next time you
visit? Then click continue. You have the option to logout any time by
clicking the logout link at the top of each page. If you regularly clear
cookies from your temporary internet files then you will have to log
back in |
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Q: Why can't I see prices
even though I am logged in? |
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A: The
most likely cause is that you have items stored in the shopping cart from
your last visit. To resolve this issue please look to the top right of the
page and if you can see View Order / Checkout then you have an order stored
with us. Just click on the Checkout link, confirm your details and click
continue. You will now see your order with prices and the rest of the site
will display prices and stock levels. If this does not help, try logging out
and then log back in |
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Q: How do I find products? |
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A: The
quickest way to find products on our site is to use the search facility at
the top left of each page. You can use either single or multiple keyword
searches eg kettles which will return all kettles or stainless steel kettles
which will only return kettles which are stainless steel. You can also
search by our own code numbers or by product manufacturer codes (we are
currently updating the products to include manufacturers' product codes) If
you cannot find a product after searching with our own codes, it is likely
that the item was discontinued more than 2 years ago. If you prefer you can
browse the categories by using the blue tabs above this text area, or the catalogue
switch at the top of the page. |
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Q: Can I leave the site
half way through making an order and then come back to finish it a few hours
or even a few days later? |
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A:
Yes. By default we will automatically save up to 20 products in an order for
7 days. However, this auto save feature will not apply if you clear cookies
from your temporary internet files before returning to continue with an
order. If you think you will not be back at the site for more than 7 days or
you want to store more than 20 products, you can still save your order by
clicking the save order link on the order details page before checkout. |
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Q: Can I add to an order
after I send it? |
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A: Yes
you can, but you will have to add your additional items to a new order and
send it to us before 2pm on the day of the original order. If we receive
additional orders after 2pm we cannot guarantee that they will be sent out
with the original order. Or you can call our office to arrange extra items
for an order. |
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Q: Why have I not received
an email confirming my web order? |
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A: The
most common reason for this is that you may have entered your email address
incorrectly when registering on the site or your email address has changed
since you registered. Please go to Login/Account and click on Change
Registered Details and check that your email address is correct. It is also
fairly common for order emails to be blocked by spam filters so please check
your spam folder and make sure that sales@deanston-electrical.co.uk is on
your safe senders list so that you can receive future order confirmations. |
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The questions
listed above represent only the most common questions we have received
regarding the use of our site. If you are unsure about any aspect of using
our online ordering service please do not hesitate to contact us either via
the switch link at the top of the page or by telephone. |
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