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Frequently
Asked Questions |
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Q: How do I register to
use the site? |
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A: You
must have a current Deanston trade account number to register on our site.
Click on the Login/Account switch at the top of the page and then click the
green switch on the right to register. You will be asked to type in your Deanston account number
and when verified you will be asked
to provide a current e-mail address and password, no other personal
information will be requested. If you cannot get the site to accept your
account number there is a possibility that if your account was opened very
recently it may not yet have been activated for the website. Please contact
our office if you think this may be the problem and we will allow web access
within a few minutes. |
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Q: Do I have to log in
each time I visit the site? |
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A: No,
not unless you want to. Once you have logged in you can go to the
Account/Login page and click on Change Registered Details and make sure that
you check the box: Save your details for automatic login next time you
visit? Then click continue. You have the option to logout any time by
clicking the logout link at the top of each page. If you regularly clear
cookies from your temporary internet files then you will have to log
back in |
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Q: How do I find products? |
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A: The
quickest way to find products on our site is to use the search facility at
the top left of each page. You can use either single or multiple keyword
searches eg kettles which will return all kettles or stainless steel kettles
which will only return kettles which are stainless steel. You can also
search by our own code numbers or by product manufacturer codes (we are
currently updating the products to include manufacturers' product codes) If
you cannot find a product after searching with our own codes, it is likely
that the item was discontinued more than 2 years ago. If you prefer you can
browse the categories by using the blue tabs above this text area, or the catalogue
switch at the top of the page. |
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Q: Can I leave the site
half way through making an order and then come back to finish it a few days
or even a few weeks later? |
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A:
Yes. By default we will automatically save up to 40 products in an order for
30 days. However, this auto save feature will not apply if you clear cookies
from your temporary internet files before returning to continue with an
order, or if you want to use more than one computer device to make up an
order. If
you want to store more than 40 products, or you regularly clear out your
cookies, or you may be using different computers to make up an order then you can still save your order by
clicking the save order with us link on the order details page before checkout.
You can then access this saved order on any computer by using the link in
the customer service page |
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Q: Can I add to an order
after I send it? |
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A: Yes
you can, but you will have to add your additional items to a new order and
send it to us before 2pm on the day of the original order. If we receive
additional orders after 2pm we cannot guarantee that they will be sent out
with the original order. Or you can call our office to arrange extra items
for an order. |
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Q: Why have I not received
an email confirming my web order? |
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A:
The most common reason for this is that you may have entered your email
address incorrectly when registering on the site or your email address has
changed since you registered. Please go to Login/Account and click on Change
Registered Details and check that your email address is correct. It is also
fairly common for order emails to be blocked by spam filters so please check
your spam folder and make sure that our domain (deanston-electrical.co.uk) is on
your safe senders list so that you can receive future order confirmations. |
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Q:
Can I store favourite products in a list? |
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A:
Yes. Most of our products will have an "add to favourites" link. You are able
to store as many products as you want to and you can access your list any
time by going to the Customer Service page and clicking the Wishlist: Favourite products link. Items can be added straight into an order from this
list but you will have to change the quantity required. |
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Q: Why do I keep losing my
order/session? |
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A:
This has become a fairly common complaint recently and in the majority of
cases it is due to newer versions of your browser, in particular to Internet
Explorer 8 or 9. The default Internet Privacy settings in IE8 and IE9 are
far stricter than previous versions so you may need to change these
settings. For a guide on how to make these changes in Internet Explorer and
Firefox please click
here |
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The questions
listed above represent only the most common questions we have received
regarding the use of our site. If you are unsure about any aspect of using
our online ordering service please do not hesitate to contact us either via
the switch link at the top of the page or by telephone. |
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