| Deliveries and Returns |
| Minimum orders |
|
| Local (our own transport) |
£50 |
|
Mainland UK (including Scottish Highlands) |
£100 |
|
Islands and Northern Ireland |
£150 |
|
Isle of Wight |
£200 | |
| Order Discrepancies/Goods Missing |
| Please notify our office on the day of delivery if you notice any discrepancies in your order. A credit note will only be issued where appropriate after a satisfactory stock check has taken place. Goods reported as missing will be redispatched after an investigation has been carried out. |
| Delivery Service |
| We operate a next day delivery service for all orders received by 2:00pm. Orders received after 2:00pm may be delivered next day but this is not guaranteed. A 2 to 3 day service is in place for remote locations in the Highlands of Scotland, islands and Northern Ireland. |
| Damaged Goods |
| Please notify our office on the day of delivery if you receive any damaged goods, otherwise no claim can be made. If you decide to accept delivery of damaged goods from the carrier please sign for as "damaged" to enable better carrier analysis. |
| Shortage of Parcels |
| Any shortage of parcels must be reported to our office on the day of delivery. All shortages will be investigated by ourselves and the carrier, after which, any goods missing shall be redispatched. In all of the above cases, should you fail to report any discrepancies within 3 days of delivery, the goods shall be conclusively presumed to be in all respects in accordance with your order and free from any defect which would be apparent on reasonable examination, and you shall be deemed to have accepted the goods accordingly. |
| Proof of Delivery |
|
We are not liable for any claims for missing parcels where a signature has been given for a complete consignment. Therefore please check the number of parcels against the delivery note before signing. All requests for proof of delivery must be received within 30 days from the date of delivery. Under no circumstances shall Deanston Electrical Wholesalers Ltd be liable to compensate a customer by way of damages or otherwise for non-delivery or late delivery of the goods or for any loss, consequential or otherwise arising from non-delivery or late delivery. |
| Returns Policy |
| During the last 36 years we have been in business, trading has changed quite considerably. The high volume of returns received without part/all details completed make it more difficult to issue credits quickly. In order to improve customer service we have decided to implement a new minimum returns policy of £30.00 (ex VAT) This in turn will speed up the credit process to the benefit of both parties. We cannot uplift goods below this value, so please wait until the amount has been exceeded. We have 4 stages to a better Returns Service: |
|
Stage 1: When the value of returnable goods has reached £30.00 please contact our office to request a Return Material Authorization (RMA). A new returns note will be sent to you (All previous forms are now void)
Stage 2: All parts of the Returns Note must be filled out completely. If reason for return is 'faulty' please detail the actual fault. Return the form to us and we will issue the RMA number.
Stage 3: When you receive the RMA number and once suitably packaged for transit (boxed and sealed for safe return) clearly mark the RMA number on the outside of all cartons/boxes. Please detail number of packages to collect and approximate weight in kg, fax this back to us and await collection.
Stage 4: Arrangements will be made for the goods to be uplifted. This should shorten the turnaround between receipt of goods on our premises and issue of your credit note, thus bringing matters to a swift and satisfactory conclusion. |
| Please Note: Salesmen can no longer accept returns, fill in Returns Notes or issue RMA numbers. Any goods returned without an RMA number or a valid reason will be subject to a 20% handling charge and cost of carriage (unless by prior arrangement). All good stock must be returned in its original condition with unopened packaging (no tears or pricing on packages) otherwise no credit will be given and a handling charge will be applied. All items must be returned in the same pack quantity that was received otherwise no credit will be issued and a handling charge applied. If goods that are stated as faulty are found not to be so, then no credit will be issued and a handling charge will be applied. Good stock damaged on return cannot be credited. |
| 01.09.2009 - Change of policy regarding the return of Morphy Richards products |
| Due to a change in policy, Deanston shall no longer be able to accept returns of faulty Morphy Richards products. You can advise customers that they can contact Morphy Richards Customer Care Helpline. There are different contact numbers depending on the type of product. For a full list of contact numbers please click here |
|
The following are extracts from the guarantee:
"In the unlikely event of any appliance proving to be faulty within 28 days of purchase it should be returned to the place of purchase for it to be replaced"
"If the fault develops after 28 days and within 2 months of original purchase, you should contact the helpline number quoting Model number and Serial number on the product"
"you will be asked to return the product"
"the faulty appliance will then be repaired or replaced and dispatched usually within 7 working days of receipt" |
| Non-Stock Products (Specials) |
| Once an order for any non stock item has been confirmed, cancellation can only be in writing prior to goods being dispatched from our supplier. We shall advise customers upon receipt to ourselves of items which were ordered, and that they are ready to be dispatched. Non-stock items cannot be included as part of a carriage paid order and shall only be dispatched along with a carriage paid order (unless the value is already over the minimum order value) Items not over the minimum value which are required will be charged carriage at cost price. Non-stock items ordered are only returnable if faulty. Any faulty non-stock items will either be replaced or credited at the discretion of our supplier. |
|
|
|
