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Deliveries and Returned Goods

Minimum orders
Local (our own transport)


Mainland UK (including Scottish Highlands)


Islands and Northern Ireland


Order Discrepancies/Goods Missing
Please notify our office on the day of delivery if you notice any discrepancies in your order. A credit note will only be issued where appropriate after a satisfactory stock check has taken place. Goods reported as missing will be redispatched after an investigation has been carried out.
Delivery Service
We operate a next day delivery service for all orders received by 2:00pm. Orders received after 2:00pm may be delivered next day but this is not guaranteed. A 2 to 3 day service is in place for remote locations in the Highlands of Scotland, islands and Northern Ireland.
Damaged Goods
Please notify our office on the day of delivery if you receive any damaged goods, otherwise no claim can be made. If you decide to accept delivery of damaged goods from the carrier please sign for as "damaged" to enable better carrier analysis.
Shortage of Parcels
Any shortage of parcels must be reported to our office on the day of delivery. All shortages will be investigated by ourselves and the carrier, after which, any goods missing shall be redispatched. In all of the above cases, should you fail to report any discrepancies within 3 days of delivery, the goods shall be conclusively presumed to be in all respects in accordance with your order and free from any defect which would be apparent on reasonable examination, and you shall be deemed to have accepted the goods accordingly.
Proof of Delivery

We are not liable for any claims for missing parcels where a signature has been given for a complete consignment. Therefore please check the number of parcels against the delivery note before signing. All requests for proof of delivery must be received within 30 days from the date of delivery. Under no circumstances shall Deanston Electrical Wholesalers Ltd be liable to compensate a customer by way of damages or otherwise for non-delivery or late delivery of the goods or for any loss, consequential or otherwise arising from non-delivery or late delivery.

Returns Policy

Deanston will either replace or credit any product where, under proper usage, defects appear during the period of 12 months from delivery or 12 months of putting into use by the customer in which case proof of purchase will be required. Certain products have extended guarantee periods offered by the manufacturer direct, stated on the product guarantee.

Returns Service

Option 1: If you have a sales representative, notify them that you have goods to be returned and they will deal with paperwork and collection at your business premises. Your sales representative is also able to replace damaged or defective lamps with a selection of lamp products of similar value.

Option 2: If you do not have a sales representative, please contact our office and speak to one of our sales team who will discuss the options with you.

Please Note: All good stock must be returned in its original condition with unopened packaging (no tears or pricing on packages) otherwise no credit will be given and a handling charge will be applied. All items must be returned in the same pack quantity that was received otherwise no credit will be issued and a handling charge applied. If goods that are stated as faulty are found not to be so, then no credit will be issued and a handling charge will be applied.
01.09.2009 - Change of policy regarding the return of Morphy Richards products
Due to a change in policy, Deanston shall no longer be able to accept returns of faulty Morphy Richards products. You can advise customers that they can contact Morphy Richards Customer Care Helpline. There are different contact numbers depending on the type of product. For a full list of contact numbers please click here

The following are extracts from the guarantee:
"In the unlikely event of any appliance proving to be faulty within 28 days of purchase it should be returned to the place of purchase for it to be replaced"
"If the fault develops after 28 days and within 2 months of original purchase, you should contact the helpline number quoting Model number and Serial number on the product"
"you will be asked to return the product"
"the faulty appliance will then be repaired or replaced and dispatched usually within 7 working days of receipt"

Non-Stock Products (Specials)
Once an order for any non stock item has been confirmed, cancellation can only be in writing prior to goods being dispatched from our supplier. We shall advise customers upon receipt to ourselves of items which were ordered, and that they are ready to be dispatched. Non-stock items cannot be included as part of a carriage paid order and shall only be dispatched along with a carriage paid order (unless the value is already over the minimum order value) Items not over the minimum value which are required will be charged carriage at cost price. Non-stock items ordered are only returnable if faulty. Any faulty non-stock items will either be replaced or credited at the discretion of our supplier.
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